FAQ's
1. REGISTRATION AND ACCOUNT / CUSTOMER ACCOUNT
How do you create an account?

It's simple: at the top of the Home Page, click on the "Register" tab which can be found next to the cart icon.
A form should appear and you should enter the requested information. Take care to fill in all the mandatory fields which are indicated with an asterisk "*".
To conclude the process, click on the "Register" button.
You will receive a confirmation email notifying you once your registration is complete.

How do you create or change your password?

It's very simple. Login to your account by entering the email and password you chose during the registration process.
At the top right, you will find your name next to the profile icon. Click on "My account" to access your account.
Inside your contact information, you will find a "Change password" tab. Click to proceed.
You will need to enter the old password and then a new one which you will need to confirm.
Click on "Save" to automatically save the new password.
You will receive an email confirming the change.

If you no longer remember your password when logging in, select the "Forgot your password" tab and follow the instructions that will be sent to you via the email address which you registered with your account.

What do I do if my account already exists and I can't register on the site?

Once you register with an email address, the system automatically recognizes it. Try to log in with the email address you registered with your account. You can do this by clicking on the "Login" button at the top right of the page, next to the "Register" button.

I entered an incorrect password and now my account is blocked. How can I log in again?

For security reasons, an account will be blocked when an incorrect password is entered 5 times consecutively.
The account will be "blocked" for 15 minutes and during this period, it is not possible to access the account or a "password recovery". After 15 minutes have elapsed, you can log in via the normal method with your account details. If you have forgotten your password, please click on the "FORGOT PASSWORD?" tab on the login page and follow the instructions to reset your password.

How do I update my account information?

Login into your account by entering the email and password you chose when you registered your account.
Select the "Preferences" tab which can be found at the top right of the page. You will then need to select the "My account" to edit your contact information.
You can add or change your address by selecting the "Address Book" tab.
If you want to delete any of your previously used payment methods select the "Payment methods" tab.
Click on "Save" to confirm any of the changes made.

To change only your contact information, you can also select "My account", click on the pen icon next to "Contact information" button. This option will allow you to change your name, surname, email address or password.

How can I register or unsubscribe from the newsletter?

You can subscribe or unsubscribe from our newsletter at any time by following these simple steps:

  • To subscribe:

    Login to your profile and click on "My account".
    Under the "Preferences" section, select "Account Information" and then click on "Change privacy consent". A new window will appear and you should select "Yes" under the "Subscribe to the newsletter" option. To complete the process, click on the "Save" button.

  • To unsubscribe:

    Login to your profile and click on "My account".
    Under the "Preferences" section, select "Account Information" and then click on "Change privacy consent".
    A new window will appear and you should select "No" under the "Subscribe to the newsletter" option. To complete the process, click on the "Save" button.

I have not received the activation link via email. What should I do?

In some instances, it can take a while; wait a few minutes and try to check your inbox again. Make sure the email hasn't ended up in your spam box.
Still haven’t received it? No problem: login again and the system will automatically ask you to re-enter your email to receive the verification link.

How do I delete my account?

To delete your account, you can proceed by filling in the form with your first and last name, email address, telephone number as well as the reason why you are contacting us.

2. BUYER GUIDE / PRE - SALE SUPPORT
Is it possible to have technical information regarding the products which are available for sale?

Under the details tab, you will find all the technical information related to the product.
If you need any further technical information, please fill out the form detailing your request and you will be contacted as soon as one of our operators becomes available.

How can I verify if the product I have chosen is compatible with my vehicle?

To check which products are compatible with your car, please select the model or insert the license plate in the correct tab(s) on our website.

If you do not verify the product’s compatibility with your vehicle, you will receive an alert to check before proceeding with the purchase of the item.

Why is my vehicle not on the list?

If your vehicle is not on the list, it is probably because we do not have products which are compatible with your vehicle model.
We suggest that you contact us via the Contact page, indicating the model of your car and what product you need. We will do everything we can to help you!

What is a vehicle’s VIN? How can I find it?

The VIN (Vehicle Identification Number) is a code composed of 17 characters (digits and capital letters) that acts as a unique identifier for a vehicle. The number is indicated in your vehicle’s registration certificate.

Where can I check if a product is availabile?

For each product the availability is clearly indicated in each tab: if you see that the item is "Available", this means the item is in stock. For products which are temporarily unavailable, you can leave your email address and we will notify you as soon as the product becomes available.

What can I do I can’t find a product but know the code?

If you don't find a product but know the code you can contact us via the Contact page and we'll get back to you as soon as an operator becomes available.

How much are your shipping fees?

Once you’ve added your items to the shopping cart, you will be able to see the shipping cost in the central column of the check out page.
Please note that costs may vary depending on the type of shipping, the delivery address, the selected product and the presence or absence of a discount/offer.

How do I add an item to my cart?

It's very simple: all you need to do is select the product you want to buy and click on the "Add to cart" button. To check the status of your cart, click on the icon in the upper right corner.
From there you can decide whether to complete the purchase or continue shopping.

How do I remove a product from the cart?

To remove an item from the cart, click on "View and modify cart" tab in the top right-hand corner near the cart icon. This will allow you to see the complete list of the item(s) you are about to purchase as well as the quantity for each product.

To delete a product, click on the "x" which is detailed on the far right side for each item. The cart will be updated automatically.

To edit the quantity of each product that you would like to purchase, select the "+" or "-" buttons which can be found next to the quantity which you previously selected. To update your order based on any of the changes you make, click on the "Update Cart" button.

What shipping methods do your offer?

We partner with the best couriers in order to guarantee safe and fast shipping.
All delivery schedules and methods are indicated when you complete your purchase as well as in your order confirmation email.

To check the status regarding the delivery of your item(s) purchased, you can use the tracking code which you will receive via email or you can find it in your private area.

Is there a maximum number of products I can add to my cart?

No. There is no maximum number of items you can add; however, you are limited to a maximum of 10 for each type of product you wish to purchase.

How do I know if the product I am buying is original or recycled?

All products sold on the Mopar Store are original. We do not sell used, refurbished or recycled spare parts.

Which brands do the products for sale on your website belong to?

We only sell original Mopar products for Alfa Romeo, Fiat, Fiat Professional, Lancia, Abarth and Jeep brands.

I have the product code for the car part I would like to purchase. How can I find it on the website?

Enter the reference number of the part you would like to buy in the search bar at the top.
If the product is available on the Mopar Store, you will be automatically directed to the product page from which you can proceed with your purchase.

When can I purchase a Maintenance Plan?

Any time before the vehicles first service (this may vary depending on model and fuel type).

How can I buy a Maintenance Plan online?

You can buy a Maintenance Plan by registering your vehicle in Moparstore.co.uk and simply choose the product you require.

What is included in the Maintenance Plan?

For the complete list of inclusions please refer to the T&C of the chosen product.

What is excluded in the Maintenance Plan?

For the complete list of exclusions please refer to the T&C of the chosen product.

3. PAYMENT / CHECK OUT PROCESS
What payment methods can I use?

You can use credit cards for your purchases. Credit cards currently accepted include Visa and MasterCard.

I was not able to complete the purchase because the payment failed to go through. What can I do?

If you have tried to pay via a credit card: ensure that it has not expired, the information entered is correct and that you have sufficient funds in your account.
If you have followed these instructions and still receive an error message, please contact us for further information.

My credit card is not included in your list. What can I do?

Sorry, but for now you can use only Visa and MasterCard cards. PayPal and payments via electronic bank transfer will be soon enabled.

How can I check the status of a payment?

When you make a purchase, the value of the order is debited only when the product has actually been shipped. The payment will then appear on the list of transactions for your credit/debit card.

When I purchase a Maintenance Plan which documents will I receive via email?

You will receive the product Terms and Conditions (T&C) and Invoice.

What can I do if I haven’t received any confirmation via email after purchasing &/or the product has not appeared in “My purchases” but payment has gone through?

If your payment has gone through but you have not received confirmation via email &/or your product does not appear in “My Purchases” you have to immediately contact the customer care number 00 800 66727 000.

4. ORDERS / PROCESSING OF ORDERS
What is the status of my order?

You order can have one of three statuses:

  • in process, as soon as you have entered your order;
  • accepted, when the order is confirmed and in progress;
  • shipped / closed, when your order has been invoiced and shipped.

You can check the status of your order delivery under the "My Orders" tab.

How long after my purchase will I have to wait until the contract is activated?

It will be activated 24 hours after purchase.

5. DELIVERY / SHIPMENT
Where can I find the expected delivery date?

You can find the expected delivery date for each product just underneath the price indicated.

I have made a purchase but entered the wrong shipping address. Can I edit it?

No. Once a purchase has been made, it is not possible to change the delivery address.

Where can I find the tracking code for the shipment/delivery of my order?

You will receive an email with your tracking code enclosed, alternatively you can find it when you log in to the private area on the store website.

To retrieve the code, log in into your Private Area, select the "My Orders" tab, then select the order you would like to track. Click on "Order Delivery " - you will then receive the tracking code of the shipment.

Will the courier who is managing delivery of my order be indicated?

As soon as your order is shipped, you will have access to your tracking code which will be linked directly to the courier that is managing delivery of your order.
For all information regarding the shipment of your order, please contact the courier customer service team.

What is the delivery status of my order?

To check the delivery status, enter the tracking code indicated in the email or in your private area on the courier website. You will be able to track the status in real time and right until when it is delivered.

Can I schedule a delivery time with the courier?

Our couriers deliver according to defined a schedule / pre-defined working hours, not on an appointment basis. For further information regarding their delivery schedule, please contact the courier directly.

Do you ship order to internationally?

We do not deliver to international addresses. Delivery is available within the national territory. To purchase products for delivery in another Country, please place your order via the Country’s dedicated website.

6. POST SALES ASSISTANCE / AFTER SALES
How do I file a claim/request a refund?

Your opinion is extremely important to us, depending on what you need, you can request the following:

  • Refund

    To claim a refund, you can initiate the process by logging in and selecting the "Refund" tab. Once on the page, you will have the option to details your request.

  • Generic issue

    If you are experiencing a problem which is not related specifically to a refund, please let us know via the Contact page.

Where can I find the invoice for my order?

To find the invoice(s) related to your order(s), select the "My Orders" tab. Once under this tab, you will be able to see your order history as well as individual invoices for each order.

Is there a guarantee for the products on sale?

All our products are covered by a 2-year warranty, as required by law.

When will a refund be issued?

After we have received the returned product and ensure it is in a suitable condition, you will receive a refund within of 14 days (Legislative Decree 21/2014). The refund will be made using the same payment method via which the purchase was made.

Can I return a product? How?

If you are not satisfied with the product you have purchased, you can exercise the right to withdraw and request a refund.
It's very simple: after the invoice is issued, log in your private area, click on "View order" and you will see appear the "Request Refund" tab.
Just follow the instructions to initiate the process.

Is it possible to cancel my order & how?

Yes, it is cancelable, by simply going to the link “Your Purchase” (under your profile menu) and then click on “Right to withdraw”. Complete the form, after which you will receive an email where you will be refunded via your payment method.

Do I have to take my car to a specific Service Centre?

Only Fiat, Abarth, Alfa Romeo, Jeep and Fiat Professional authorized workshops can perform services against the purchased Service Plan. If you choose to take your car to a non-authorized workshop for maintenance, the service will not be covered by your Service Plan.

Can I transfer my Service Plan to the new owner if I sell my vehicle?

You can transfer the unused portion of your Service Plan when you sell your car. The plan will transfer to the new owner when the car ownership transfer is processed through an authorized workshop. Refer to your Service Plan Terms and Conditions for more information.

7. SERVICES
When can I purchase a Maintenance Plan?

Any time before the vehicles first service (this may vary depending on model and fuel type).

How can I buy a Maintenance Plan online?

You can buy a Maintenance Plan by registering your vehicle in Moparstore.co.uk and simply choose the product you require.

When I purchase a Maintenance Plan which documents will I receive via email?

You will receive the product Terms and Conditions (T&C) and Invoice.

What can I do if I haven’t received any confirmation via email after purchasing &/or the product has not appeared in “My purchases” but payment has gone through?

If your payment has gone through but you have not received confirmation via email &/or your product does not appear in “My Purchases” you have to immediately contact the customer care number 00 800 66727 000.

How long after my purchase will I have to wait until the contract is activated?

It will be activated 24 hours after purchase.

Is it possible to cancel my order & how?

Yes, it is cancelable, by simply going to the link “Your Purchase” (under your profile menu) and then click on “Right to withdraw”. Complete the form, after which you will receive an email where you will be refunded via your payment method.

What is included in the Maintenance Plan?

For the complete list of inclusions please refer to the T&C of the chosen product.

What is excluded in the Maintenance Plan?

For the complete list of exclusions please refer to the T&C of the chosen product.

Does my car require an annual maintenance service?

Depending on Brand, Model and Fuel Type, your vehicle may require annual maintenance and regular fluid changes. Please check your Owner’s Manual for maintenance recommendations for your car.

Do I have to take my car to a specific Service Centre?

Only Fiat, Abarth, Alfa Romeo, Jeep and Fiat Professional authorized workshops can perform services against the purchased Service Plan. If you choose to take your car to a non-authorized workshop for maintenance, the service will not be covered by your Service Plan.

Can I transfer my Service Plan to the new owner if I sell my vehicle?

You can transfer the unused portion of your Service Plan when you sell your car. The plan will transfer to the new owner when the car ownership transfer is processed through an authorized workshop. Refer to your Service Plan Terms and Conditions for more information.